Refunds & Exchanges

CAN I RETURN MY SHOES IN-STORE?

Everflex purchases can be refunded or exchanged in-store at our exclusive stockists: Spendless Shoes!

CHANGED YOUR MIND?

Everflex is happy to provide a full refund, exchange or gift card for change-of-mind purchases. We do not place time frame limitations on returns where a receipt is provided and the shoes have not been worn.

OUR POLICY FOR CREDIT CARD PAYMENTS

All online purchases are entitled to an exchange or refund in accordance with Everflex’s returns and exchange policy, either in store or by mail.

If you cannot visit a Spendless Shoes retail outlet, shoes to be exchanged or refunded sent by mail must be returned at the customers’ cost via registered post.

Customers may exchange or refund Everflex shoes in a Spendless Shoes store, provided there is a receipt for proof of purchase and the shoes have not been worn.

For all mailed exchanges and refunds, an exchange and refund form is available upon request via our contact form.

OUR POLICY FOR AFTERPAY PAYMENTS

If you wish to exchange an Everflex product purchased using Afterpay, these can also be returned to our stockists: Spendless Shoes.

However, if you require a refund, the style(s) must be posted back to our online store at your own cost.

TO EXCHANGE AN ITEM WITH AFTERPAY:

  1. Head into any Spendless Shoes store with your unworn purchase
  2. Bring along the tax invoice we emailed you as proof of purchase
  3. Once it has been determined that the returned style(s) are unworn and ready for resale, we will offer you an exchange in store for another style

TO RETURN YOUR ITEM FOR A REFUND WITH AFTERPAY:

  1. Jump onto our website and submit an Afterpay Returns Request through the contact form.
  2. Ensure you include your order number and purchase details
  3. We’ll contact you by email with everything you need to return your order for a refund

OUR REFUND/EXCHANGE POLICY FOR ZIPPAY PAYMENTS

Head into any of the 220+ Spendless Shoes stores for an exchange or refund of your Zip purchase.

If you are unable to (due to location), then you can mail your shoes back to us. The official exchange and refund form is available upon request via our contact form.

OUR REFUND/EXCHANGE POLICY FOR INTERNATIONAL PURCHASES

In order to receive a refund or exchange on an Everflex product, you must mail the shoes back to our support centre. For all mailed exchanges and refunds, an exchange and refund form is available upon request via our contact form.

In some circumstances, the team in our support centre may need to examine the products in person. If so, you will be required to send them back to us. If the shoes are deemed faulty, then the customer will be reimbursed any postage fees that applied to return the shoes.

Please enclose a receipt for the postage cost, otherwise no refunds will be issued for postage.

WHAT COUNTS AS A FAULT?

A fault may include a broken heel, loose or missing buckles/straps, or other manufacturing mistakes. Please keep in mind that shoes showing signs of wear may not qualify as “faulty”.